At Chinatown Florist, customer satisfaction is our priority. We take great care in preparing and delivering each order with the highest standards. However, we understand that unforeseen issues can sometimes occur. Please read our refund and exchange policy below.
1. Lost or Undelivered Orders
If your order has not been delivered or is confirmed lost during delivery, you are entitled to a full refund. Please contact us within 24 hours of the expected delivery time so we can investigate the issue and process your refund accordingly.
2. Damaged Flowers or Items
If your flowers or products arrive damaged, we are happy to offer a replacement. To be eligible, please contact us within 12 hours of receiving the delivery and provide a photo of the damaged item. This helps us verify the issue and ensure a prompt resolution.
3. Change of Mind
Due to the perishable nature of flowers, we do not offer refunds or exchanges for change-of-mind purchases once the order has been prepared or delivered.
4. Order Cancellations
If you need to cancel your order, please notify us at least 24 hours before the scheduled delivery or pickup time. Cancellations made within this timeframe may be eligible for a full refund.
5. How to Contact Us
To request a refund or exchange, please email us at [insert email] or call [insert phone number] with your order number and relevant details.
We appreciate your understanding and support, and we’re committed to ensuring every experience with Chinatown Florist is a pleasant one.